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Products
Frequently asked questions
What is the return policy?
We offer a 7-day return window from the date your order is delivered.
Returns Are Accepted If:
• The item is unused
• In its original packaging
• You have proof of purchase
• The return is requested within 7 days
Non-Returnable Items:
• Used items
• Opened skincare/beauty products for hygiene reasons
• Items damaged through customer misuse
Faulty or Damaged Items:
If you received a faulty or damaged product, we will send a replacement at no cost.
Please contact us within 48 hours with photos.
Refund Processing:
Refunds take 3–7 business days after inspection of the returned product.
How long does delivery take?
Delivery Time:
Orders are processed within 1–2 business days.
Delivery within South Africa takes 3–7 business days depending on your area.
Shipping Cost:
We offer FREE shipping nationwide — no minimum order.
Order Tracking:
Once shipped, you’ll receive an email/SMS with your tracking number.
You can track your parcel anytime using our “Track Your Order” page.
Incorrect Address:
If the address entered is incorrect, please contact us immediately.
If the parcel has already shipped, a re-delivery fee may apply.
Which payment method do you use?
Debit/Credit Cards
PayFast
Ozow
ShopPay
Do you offer cash on delivery?
Not right now
How can i contact support?
Email: leido0509@gmail.com
We reply within 1-6 hours